Frequently asked questions

Due to the high number of teams and participants, our registration coordinator and lodging coordinator will contact only your team captain for all post-registration information. We thank you for understanding this procedure which will allow us to serve you more efficiently.

For help about registrations step and process, please read the detailed registration instructions.

Must I create a new profile if I participated in the past years?

Yes, your profile is not kept from year to year.

How can I retrieve my password?

At the bottom of this page, you will find the “login to your profile” box. Under this box, you will have to click the link “Forgot your password?” Enter your username (email) and your password will be sent to you by email.

How do I change a member of my team?

Ask your teammate to create a profile page. Once it is completed, contact the registration coordinator by email (24h@intrawest.com) with the names and emails addresses of the participant wishing to be exchanged.

How do I add a participant that I have not paid for?

The participant must simply register like other teammates. At the moment of joining his team, if the limit (number of people the captain paid for) has been reached, the new member must pay extras fees online to join his team.

When and where does the race start?

The race starts at noon on Saturday at the bottom of the Cabriolet lift. Each team must choose the first participant to take part in the ski-o-thon. Once the race starts, the first participant must walk from the bottom of the Cabriolet to the gondola that brings participants to the mountain’s summit to begin their downhill runs. Afterwards, you may choose your own rotation of participants.

Can I ski on the mountain when it isn’t my turn to ski the relay for my team?

As part of all basic packages, you will receive a lift ticket for Saturday and Sunday, and with the corporate package, a ticket for Friday, Saturday and Sunday. These tickets will allow you to access all lifts during the regular opening hours. This ticket does not allow you to stay with a team mate overnight.

How many kilometers long are the trails?

Participation component

Day : Upper & lower Beauvallon | 3.5km
Night : Lower Beauvallon | 2.1km

Performance category

Day : Upper Nansen and Bière-en-bas | 4.1km
Night : Bière en bas | 1.8km

* Proposed runs are subject to change.

How many kilometers does each team travel on average?

In 2008, the teams traveled an average of 291 km during the 24 hours of ski-o-thon and 296km in 2009.

How is each completed run calculated for my team?

During the captains’ meeting a microchip will be handed out to each team. This microchip must be exchanged between team members along with the bib when your team is rotating. The microchip will calculate the number of runs each team has completed each time a participant passes through the transition zone.

Can I still attend the event if I did not manage to raise my $250 minimum donation?

The minimum donation is determined by the participant, but the total donation raised by the team is taken into account when picking up your racing bib to participate.

Further help

We’re sorry this information didn’t help you solve your problem. At anytime during the proces, please take the time to send us comments or inquiries at 24h@intrawest.com.